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Deliveries

HIBU Studio ships worldwide from Lisbon, Portugal.
Shipping costs will be automatically calculated at checkout.
For European orders over 250€ we offer free shipping.
If you are unable to calculate shipping costs at checkout, please contact us at shop@hibu-studio.com
We provide a tracking number for each and every order.

DELIVERY TIME

In Portugal and Spain orders are typically delivered within 1-2 working days after the payment date;
Deliveries in Europe may take up 3 to 5 working days, depending on the country and transport time;
Deliveries to the rest of the world may take from 5 to 8 working days, depending on the country and transport time.

Returns Policy

We want you to be entirely satisfied with your HIBU purchase. If for any reason you wish to return an item, you may do so within 14 days of its purchase, as long as the respective item Is unused, in its original condition and with all the hang tags attached.

Before returning the goods, please send us an email to shop@hibu-studio.com, informing us of the order number and the reason why you are returning your purchase.

HIBU Studio
Avenida Duque de Loulé, 91 – 2º Dto.
1050-089 Lisboa
PORTUGAL

Once we have received your package and the Item has been checked and approved, we will issue a refund to you for the full amount, excluding shipping costs, within 7 working days.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Exchanges

If you need to exchange an Item, you may do so within 14 days of Its purchase by sending us an email to shop@hibu-studio.com explaining the type of exchange you wish to make and quoting your order number. We will get back to you within 48 hours to Inform you of the product availability.

The product to be exchanged must be unused, in its original condition and with the hang tags attached.
Please enclose a copy of the receipt with the order number with your package and send it to:

HIBU Studio
Avenida Duque de Loulé, 91 – 2º Dto.
1050-089 Lisboa
PORTUGAL

Once we have received your package it will be checked and if it is in the above-mentioned conditions, we will exchange it for the required size and/or color.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Faulty Items

We pride ourselves on the quality of our crafted garments, but should you find a defect or fault with any item, please send us an email to shop@hibu-studio.com, within 14 days of its purchase, informing us of the problem. We will exchange the faulty item for another item of the same reference, or Issue a full refund, whichever you prefer, once we have received the faulty item and verified the problem.
When returning the product, please enclose the receipt with the order number with your package and send It to:

HIBU Studio
Avenida Duque de Loulé, 91 – 2º Dto.
1050-089 Lisboa
PORTUGAL

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